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1)
 Using PC2Call FAQs
2)
 About Voice Chat Contact Us
3)
 Billing & Payment Sound Test
4)
 Technical Questions Network Test
5)
 System Requirements  
6)
 Error Messages  
7)
 Sound Problems  
8)
 View Country Codes  
9)
 Contact Us  

Using PC2Call

How do I register for PC2Call?

  • There is no formal registration required. You just need to contact your nearest vendor.

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How do I credit my account?

  • To add credit, you must first log into your account.
  • Once logged in, click on 'Add Credit' on the left hand menu of your private area. You can also add credit directly from your dialling pad. Follow the instructions on screen.

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How do I log into my account?

  • To log into your private area go to http://www.pc2call.com/. Enter your login (Batch number of your PC2Call card) and password (PIN of your PC2Call calling card) in the login bar and click "Go".

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How do I make a call?

  • Once you have logged onto your account, "Click make Call" on the left hand menu. A dial pad will appear in a pop-up window. This is what you use to dial the phone number. Alternatively, click directly on a name in your phone book. Then click the 'dial' button.

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How do I dial a number?

  • To dial a number using PC2Call, you must input the number as if you were dialling internationally.
  • For example: To dial a number in London UK - lets say 02071234567 - you would type the number as follows:
  • Start with the country code. The UK is 44
  • Remove the first digit (0) from the area code - in this case it would be 207
  • Input the remaining digits as normal.
  • The result would be: >442071234567
  • To see a list of country codes, Click here

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Can I place a PC2Call shortcut icon on my desktop?

  • Yes you can! Just do the following:
    • Step 1.
      Ensure that all programs are minimized or closed. Click your right mouse button anywhere on the desktop (not over an existing icon or program). From the pop-up menu select 'New', then 'Shortcut'.
    • Step 2.
      In the 'Command Line' field, type 'http://www.pc2call.com (without the quote marks) and then click 'Next'.
    • Step 3.
      In the 'Select a name for the shortcut' field, type 'PC2Call' (without the quote marks). Then click 'Finish'.

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Where can I plug in my headset?

  • All computers are different. In most cases, the headset plugs into the 'Sound card' at the rear of the PC unit. The sound card will have a socket for both a microphone and speakers. Some soundcards have an extra socket for headphones. If you are in any doubt, please refer to your PC/soundcard documentation.

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Can I make a call from my PC to a regular phone?

  • You can reach any telephone in the world, just as if you were calling from your own telephone.

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Can I call a mobile phone?

  • To call mobile phones, you should credit your account by logging in to your account and clicking the 'add credit ' button at the top of the page. To see a list of mobiles and prices, go to http://www.pc2call.com/rates.htm .

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Can I call premium or non-geographical landline numbers?

  • The service doesn't work for premium or non-geographical numbers.

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Does PC2Call affect my existing telephone number?

  • No, PC2Call is completely separate from your existing telephone. In fact you can access your PC2Call account from ANY PC in the world with an Internet connection.

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Is this system only for business use or is it available for residential use?

  • This service is available to anyone who wants to make phone calls at really low prices!!!

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About Voice Chat

 

How does it work?

  • Voice Chat uses Internet telephony to perform PC-to-PC phone calls, between PC2Call customers. You click on the login of the person to call and it emulates a chat request on the recipient's computer if he is logged on to PC2Call.

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How do I download the software to run this program?

  • PC2Call's Voice Chat , unlike many other providers of this service, is totally web based. This means you only need to access the PC2Call web site at http://www.pc2call.com/. There is NO software to download which ensures the elimination of viruses and PC software conflict.

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Which countries can I chat to for free?

  • With Voice Chat , ANY country can be accessed for FREE, as long as the recipient is registered with PC2Call and is online. Of course, you can still contact others using your PC, at very low rates. See our full price list at http://www.pc2call.com/rates1.htm

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What if I'm surfing the Internet when someone calls me?

  • Voice Chat is web based, using Internet telephony. This means that you do not have to disconnect from the Internet to answer the chat, as long as you are logged on to the PC2Call web site. You can chat as long as you like and continue surfing the Internet.

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Can I make PC to phone calls as well?

  • Yes, all you need to do is access 'add credit' in your private area and top up your account. To do this you just need to login at http://www.pc2call.com/. Once this is done, you can call any one, any where in the world, using Internet telephony which means you make huge savings, just by using PC2Call .

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What if I want to chat with someone, but I'm not at home?

  • That's the beauty of PC2Call 's web based Voice Chat . You do not need to be at your computer; you could use a friend's, or go to an Internet café, it doesn't matter. You just access your account in the PC2Call web site at http://www.pc2call.com/, and start chatting.

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What if I want to chat with a friend, but they are not registered with PC2Call?

  • Simple, just go to your private area and click on 'invite a friend'. Remember it only takes one minute and it's free. Once they are registered, you can start chatting to them.

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I've tried this before and I had to push too many buttons to talk. I didn't like the hassle.

  • PC2Call is not like this. We use the most up-to-date technology in the provision of our products and services. Because we have the latest technology, we are able to offer you Internet communication in 'full duplex'. This means the conversation is interactive, much the same as a conventional call from one telephone to another. With PC2Call there will be no more 'walkie-talkie' style conversations.

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How will I know if I can speak to the person I dialled?

  • Voice Chat has status symbols which show whether you can contact a person in your phone book, and if not why not. Green means a person is available for a chat; they are both registered and online. Red means the person is already in a chat. Yellow means the person is not registered with PC2Call . In this case you only need to contact them and tell them to register. Finally, black means the person is offline.

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Do I need anything else to be able to Voice Chat?

  • All you need is your PC, and a headset or microphone and speakers.

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I do not see that the other person is online for chat but I know they are. I can hear the other person but they cannot hear me.

  • You must be behind NAT (Network Address Translation). Voice Chat does not work for users trying to call when they are behind NAT or a web proxy. Please contact your network administrator or your ISP (Internet Service Provider) for more information.

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Billing & Payment

  1. How are the calls charged?
  2. Is it really cheaper than my normal phone?
  3. Is there a time limitation to use the credits I've bought?

 

How are the calls charged?

  • All calls are charged in whole minutes. Depending on the currency you are using in your account, the calls will be charged either in GBP, US$ or Euro.

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Is it really cheaper than my normal phone?

  • In most cases, it is much cheaper than your normal phone. Indeed, with PC2Call, you can make savings of upto 90% on standard published calling rates.

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Is there a time limitation to use the credits I've bought?

  • Your credit will never expire. Once you have topped up your account, the funds will remain available for as long as it takes to use them.

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Technical Questions

  1. I get a message "system error" tariff.
  2. During the initialisation of the dialling pad, the window freezes.
  3. I have a "session not valid" message.
  4. What is a full duplex sound card?
  5. I have an "unable to start audio/media channel" message.
  6. What if I move to a new web page while making a call?>
  7. How do I get a login and a password?
  8. How long does it take to download?
  9. Are my conversations private?
  10. What countries can I call with PC2Call?
  11. I get a 'Not enough credit for...' message?
  12. How can I improve the quality of the sound?
  13. Why does the person I am speaking to hear an echo?
  14. Why do I sometimes get a distorted sound?
  15. How do I change the sound and microphone volume?
  16. How can I configure my firewall in order to use the service?
  17. Why do I have 'Wrong number' or 'Country code not valid' or 'Wrong destination' message?
  18. How can I enable Cookies and Java?
  19. Why do I have 'scripting error' message?
  20. I get 'Java not enabled' message.
  21. I get a 'half-duplex sound card' message.
  22. Why do I get 'Another instance is currently running' or 'General network error' message?

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I get a message "system error tariff".

  • If you get this message it indicates that the destination you are trying to reach is either "unsupported" (non-geographical number such as a premium rate number) or the number has been dialled incorrectly.
  • To dial a number using PC2Call, you must input the number as if you were dialling internationally.
  • For example: To dial a number in London UK - lets say 02071234567 - you would type the number as follows:
    1. Start with the country code. The UK is 44
    2. Remove the first digit (0) from the area code - in this case it would be 207
    3. Input the remaining digits as normal.
  • The result would be: >442071234567
  • To see a list of country codes, click here

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During the initialisation of the dialling pad, the window freezes.

  • This can be caused by a conflict with Norton Crash Guard or Clean Sweep running at the same time. If you have either of these running on your system, you should disable them before using PC2Call.

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I have a "session not valid" message.

  • If you have been logged on to PC2Call for longer than 2 hours, the session becomes invalid. This is a security measure to prevent unauthorized use of your account. Simply log in again to continue using PC2Call

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What is a full duplex sound card?

  • A full duplex sound card is one that allows you to receive and send voice at the same time. In a telephone conversation, this means that you can speak and listen simultaneously.

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I have an "unable to start audio/media channel" message.

  • This message means that you are probably running another program that uses the sound card such as playing an audio CD. This prevents PC2Call from functioning.

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What if I move to a new web page while making a call?

  • You can surf while calling PC2Call. The same bandwidth will be used for the call and the browse, so the quality may be degraded. It depends on the speed of your connection.

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How do I get a login and a password?

  • During the registration process, you will be asked to choose a 'login and password'. This is to enable you to access your private account. You should remember it for future use, but never disclose your password to anyone.

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How long does it take to download?

  • The service is web based, which means there is no software to download and install. This means that you can access the service from any PC in the world, as long as it meets the necessary minimum specification requirements.

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Are my conversations private?

  • Yes! It's absolutely private, we take your privacy very seriously and we will never give any information about you or the person you are calling to any third party.

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What countries can I call with PC2Call?

  • You can call 250 destinations in the world at the lowest rates with PC2Call. For more information on this please refer to RATES .

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I get a 'Not enough credit for...' message?

  • You should add credit to your account. Just log into your account and click 'Add Credit' on the left hand menu of your private area. Remember, with PC2Call, you can save more than 80% on the published rates of your existing carrier.